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Release 23.11 - Resolved Service Requests

Marisa Potgieter
  • Updated
Key Zendesk Ticket IDs Service Request Affected Region
SR-15793 506313 Teltonika mobile devices can now be made available in the library without resulting in an error.
Africa
SR-15782

506685

509249

 When selecting any one or many cameras per event, the recording type for the event will automatically change to detailed (if it is not so already). If all cameras are unselected, the recording type will remain detailed.
Africa
SR-15550 496997 MyMiX mobile app: negative values can be defined on both Question with numeric response and Question with numeric response (with decimals).
Africa
SR-15776 505634 Added Rokbak as Asset make.
Australasia (AsiaPac)
SR-15702 480246 The Driver List report excluded negative DriverIDs for the following fields:
  • Date/time of last plug programmed
  • Plug Programmer Name
  • Plug type
This will now be populated if data is available.
Australasia (AsiaPac)
SR-15500 495982 Improvements were made to over speeding events within a location. The event email notification will now display the following:
  • Correct location name displayed in the email notification and on the map.
  • Event value corresponds with Location ID.
  • Where location is set up within another location, the location name displayed is the smallest location.
Australasia (AsiaPac)
SR-15847 509249 Teltonika mobile devices can now be made available in the library without resulting in an error.
Brazil
SR-15712

504030

505588

 The driver impersonation admin functionality will now work correctly.
Brazil
SR-15866 510198 An intermittent issue which resulted in incorrect data being displayed in the video play list was resolved.
Europe
SR-15794 506801 Added Chengliwei as Asset make.
Europe
SR-15416 491546 Corrected an issue where the authorization token expired after 60 minutes. The token will now automatically refresh while the app is in the background.
Europe
SR-15154

477192

488209

 Fleet utilization dashboard: when drilling down to view more information, the label displaying the number of assets at site-level will now match the number of assets displayed on the last level of drill-down.
Europe
SR-15624 499747 A discrepancy between the Log Viewer and Driver log report was caused when the driver's log state was edited. This resulted in a similar time stamp for the "on duty" and edited "off duty", which caused confusion with the graph API. A condition was added to handle this kind of situation correctly.
North America
SR-15841 508644 When looking at the Driver performance chart for a week period and drilling down to the driver level, the request has been amended to return the full range requested instead of a result broken down in days where only one of the days was displayed. 
United Kingdom
SR-15370 490656 A discrepancy in the active state between the Electric Fleet module and the Live tracking module has now been corrected. If an asset shows to be moving/stationary on Live tracking, the same will be displayed in the Electric Fleet module.
United Kingdom