You can easily view the health of a service on the environment relevant to you before raising an issue. You can also become a watcher on a service and immediately be notified of any incidents or service interruptions.
Go to: https://status.mixtelematics.com/
You can view the status of any of the services running on your environment or you can subscribe to be notified when a service is interrupted.
In this article:
Create an Opsgenie account
- Click on Create User.
- Enter Full Name and Email address to register.
- Click Submit.
- A red outlined textbox means that the email address has already been registered.
- Open your email inbox and look for the email from Opsgenie.
- Open the email and click on the Activate your account button.
- Enter and re-enter a password on the page.
- Click Change Password.
- Follow the on-screen prompts to customize your profile.
- If you are happy with all the settings, click the Finish setting up your Atlassian account link.
- You can now close this page.
Incident watching
Go to: https://status.mixtelematics.com/
- You can view the overall status of all the products you you have access to at the top.
- Click on the product name to view more information.
- Click on the downwards arrow next to an environment, e.g. US to view the status of each service.
Scroll to the relevant service and view the status next to it. You can click on the name of the service for detailed information that will open in a new tab.
Subscribe
Become a watcher on a service and immediately be notified of any incidents or service interruptions.
If you want to view one single service specifically, simply click the name of the service to open more information.
- Click the name of the product.
- Click the arrow next to the specific environment to view all services.
- Click the name of the service.
- In the new tab click on the three dots on the top right-hand side next to Problem reporting:
Click the three dots on the top right side, next to Problem reporting.
Now click Watch this service.
Select multiple services to watch
If you want to subscribe to multiple services at once:
- Click the name of the product.
- Click the arrow next to the data centre/environment.
- Open any service in the list by clicking the name of the service.
- Click the Services tab in the top menu to view all services (if you are on the incidents page, click Back to services to see a list of all services:
You can filter the services with the buttons on the left to view All services, Internal services, External services and Unowned services.
- Hover over the service you want to view.
- Click the eye button to watch a service and be notified if any incidents occur on the service.
How to stop watching a service / unsubscribe from incident watching.
Click here if you want to learn how to report a problem.