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Authentication service

Marisa Potgieter
  • Updated

The MiX Authentication Service is a utility which is installed on a PC within an organisation. The Authentication Service allows for an organisation's company card to be used centrally to unlock each of the DTCOs installed in their vehicles for remote file download.  When a company card is inserted into a card reader attached to the PC with the Authentication Service running, the card's credentials are sent to each DTCO automatically on the day that the DTCO is scheduled to download (according to the default schedule or a manual download task).

Install Authentication Service 

  • Click Manage.
  • Under DTCO Download Manager, click Settings.
  • Click the Authentication service tab on the left.
  • Click Install authentication service.

InstallAuthService.png

  • The file will start to download to the computer. 
  • Once the file is downloaded, open the MiX.DDD.Services.Authentication.Insatller.exe file and setup will begin.
  • Check the box next to "I agree to the license terms and conditions".
  • Click Install.

RemoteDTCOAuthServiceInstall.png

  • Click Yes to allow changes and wait for installation to complete.
  • Click Close and restart the computer after the installation is completed. 

Columns

  • Connection status - shows whether the Authentication service is available or not available.
  • Version - the version of the utility that is currently installed on the PC.
  • Host - The PC on which the utility is installed.

The Authentication service proxy settings will now be available under the Authentication service tab.

The connection automatically defaults to the direct connection. To change this to a proxy connection please follow the steps below: 

  • Click Change proxy settings.
  • Select Setup proxy connection.
  • Fill in the Username, Password, Server and Port.
  • Click Save.

Troubleshooting

  • Click on the general search feature on your computer and look for "Services".
  • Click run as administrator.

RunServicesOnWindows.png

  • Search for MiX Remote DTCO Authentication Service and make sure the service is running.ServiceRunning.png
  • If the service is not running, right click on MiX Remote DTCO Authentication Service and click Start.
  • Right click on MiX Remote DTCO Authetication Service, click Properties and make sure that the Startup type is setup on Automatic as shown below:

StartupType.png

  • Now open MiX Fleet Manager.
  • Click Manage.
  • Under DTCO Download Manager, click Company Cards.

ClickCompanyCard.png

  • Click on Add a company card, CreateNew.png.
  • The following prompt must be shown on the screen: "Please remove the company card from the card reader if inserted and insert it again."
  • Insert the company card reader into the USB Port and the company card afterwards.

InsertCompanyCardReader.png

  • The company card will automatically be recognized in MiX Fleet Manager and the data will be displayed. 

warning_small_336232.png Please note: If the service has not been started correctly, the following message will be shown on the screen: "Unable to detect the MiX DTCO authentication service. The MiX DTCO authentication must be running in order to proceed."

  • Make sure that you started the service as described above.
  • Check that you are using the latest version of your web browser.
  • Try a different USB Port when inserting the company card reader with the company card.
  • Make sure you don't have any previous versions of the Authentication service already installed by searching for another service as described above. If you do find a previous version, please uninstall the services and reinstall it again. 

 

Click here to download the file for detailed instructions on the Authentication service installation.

PDFDownload.png

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