The diagnostics provide a snapshot on the health of the assets. Diagnostics will only be available if the asset has a mobile device installed. To run diagnostics follow these steps:
- Click Monitor.
- Under Fleet Admin, click Assets or use Live tracking.
- Locate the relevant asset using the search bar at the top or use the filters on the left.
- Click the downward facing arrow next to the relevant row:
- Click Diagnostics.
- This will open a separate window displaying the vehicle diagnostics.
- Click on the + to view more information.
- Click on the Refresh icon to view the latest data available on the server. This refreshes the screen with the latest data available on the server.
Note that what you will see on this screen is dependent on the type of device. Some of the items that you can access are:
Asset details
- View asset details - e.g. view the asset description, registration number, site and organisation it belongs to, the VIN, etc.
General status information
- View general status information - providing an overview of the status of the asset, e.g. the current RPM, IMEI, whether an asset is in trip, the speed it is currently moving, etc.
Unit details
- This displays the ESN, mobile ID, first ID report time, last ID report time, last config sync time, last config update time, IP address, IMSI, IMEI, ICCID, script version, config version, config status, configuration group, modem selections, customer name, group, firmware version and firmware status for some mobile devices/units with information displayed differing depending on the unit type.
Configuration details
- View configuration details - shows the config group, configuration status and the config status time.
Mobile device details
- Mobile device details - shows the raw unit date & time, the mobile device, e.g. MiX 4000, IMEI, IMSI, the firmware version, hardware version, dates they were uploaded, external batter voltage, etc.
Firmware history
- This section shows a table indicating the date and time firmware installed on the mobile device was last requested; updated; the old and new versions as well as a status, e.g. created, completed, etc.
Peripheral status information/Peripheral details
- Peripheral status information - provides information on the wires, lines and what has been connected. It shows the input status, gives information on the I lines and what has been configured on them as well as the S lines and the unit relay drive status depending on your device type.
- See whether and where a MiX Rovi, an immobilizer, a speed sender, etc. have been connected or if brake lights, the GSM module, etc. are connected correctly.
- The eight input (I1-I8) can be used to monitor either digital or analogue signals.
- This screen helps ensure switches (such as headlights, brakes, door sensors) are hooked up properly.
- For each input, you can confirm the line is receiving voltage when the switch is on and verify the number of millivolts.
- The inputs on this screen should match the inputs specified for the OBC in its device properties.
- You can also use this screen to get the correct voltage value if you are setting up an event which requires voltage as a threshold.
- Even if you do not have an input connected on I8, you may see a slight registering of mV on this screen for I8 if you have something connected to F4 (since the I8 input is shared with F4).
Trip information
- View trip information - see if an asset is in or out of trip, the speed, odometer value, engine hours and identified driver.
GPS status information
- View GPS status information - the GPS status information from the last trip is displayed. Use this to see if your asset is communicating correctly. Note that the altitude and velocity are shown in metric units (meters and KPH). The more satellites the better. HDOP is the "horizontal dilution of precision" and describes the error caused by the relative position of the GPS satellites. If the value is <2 it is considered accurate enough to determine if a vehicle is on the road. An HDOP value of 1 or below would give you an accuracy of about 2.5 meters.
Latest position information
- View the latest position information - date and time of last AVL, longitude, latitude, GPS velocity, direction it is heading, age of the data and distance since the last record, etc. Note, HDOP is the "horizontal dilution of precision" and describes the error caused by the relative position of the GPS satellites. If the value is <2 it is considered accurate enough to determine if a vehicle is on the road. An HDOP value of 1 or below would give you an accuracy of about 2.5 meters
Diagnostic info
- On some units, a summary is displayed in this section containing information such as the internal battery state, GPS, GPS external antenna, the firmware version, platform version, etc.
Commands to mobile device
- Shows the relay drive state, the command status and the date and time.
Comms log
- You can view the comms log by clicking on the hyperlink in the header.
Download
- Request a quick or full download of these diagnostics.
See below for a demonstration: