To assist with MFA synching issues or when you must reset the authenticator application on your device, Fleet Managers or admin users will be able to reset a user's multifactor authentication from the user's personal details page.
Please note that this button will only become available when MFA has been enabled AND the user has completed the set up.
Clicking this button, will remove all currently configured MFA configurations and allow the user to complete the setup process again.
Permission: You will need the "Users - Multifactor Authentication" permission to enable this feature.
If you enable multifactor authentication for a user, they will be required to authenticate their MiX Fleet Manager account after logging in as an additional step to ensure account security.
- Click Manage.
- Under User Admin, click Users.
- Search for the relevant user by typing in the text box at the top.
- Click on the user name or on the downwards action arrow at the right and click Edit.
- Click Reset MFA.
The user now needs to set up their multifactor authentication app on their mobile device.
Please note that clicking Reset MFA will have the following consequences:
- Any previous configuration on the app will not be automatically removed.
- We strongly suggest removing the prese previously setup MiX account from the authentication app before starting a new setup process. The app itself will not restrict the creation of another account but removing the old one will avoid confusion.
- You will be able to now set up MFA when you attempt the next sign in. Read Sign in using multifactor authentication (MFA).
- The Reset MFA button will be disabled until the user went through the setup process again.